Course curriculum

    1. Script for Prospect and New Patient Calls

    2. Script for Existing Patient Calls/Questions

    3. Scripts for Health Coach Call Questions/Intake Paperwork

    1. Cerbo Registered New Patient Intake Paperwork and Welcome Calls to Patients

    2. Non-Registered New Patient Intake Paperwork and Welcome Calls to Patients

    3. Non-Registered New Patient Email and Phone Reminder Samples

    1. Scheduling Appointments/Holding Provider Spots/Changing Appointments in Acuity

    2. Rescheduling Intake Patients within Acuity

    3. Refunding Intake Patient Cancellations and Recording in Spreadsheet

    1. Answering General Inquiries from the MTC Website

    1. Credit Card Payments

    2. Sending in a New Lab Order (Outside of Regular Clinician Encounter) to LabCorp

    3. Sending in a New Lab Order (Outside of Regular Clinician Encounter) to CPL or Quest

    4. Resending a Lab Order

About this course

  • Free
  • 14 lessons
  • 1.5 hours of video content

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